Training Management Services

Akonia is pleased to offer an extensive range of training management services underpinned by our unique CEE Change™ training success framework that is central to our service delivery philosophy, and includes:

Departmental and Project Management

Management of the training department or project is essential to ensure that fundamental systems and procedures are set-up and implemented smoothly, and communicated efficiently to support the defined training objectives which are aligned to your Organisation’s business.

This could include building a training department from scratch; taking over an existing department and improving its operational performance; implementing and managing a specific project including the rollout of instructor-led training (ILT) and/or eLearning based systems.

 Services include:

  • Budgeting departmental costs
  • Forecasting actual sales and pipeline
  • Profit & Loss control and analysis
  • Financial and Management reporting
  • Staff recruiting, objective setting, appraisals and career development

Streamlining Training Administration

Set-up and/or run the training administration function to operate efficient systems for handling course enquiries; registering students; arranging invoicing; ensuring classrooms are prepared for course delivery; obtaining course feedback; and promoting training services. 

Services include:

  • Procedural design and automation (where possible)
  • Policy validation
  • Quality assurance and defect reduction
  • Procedural monitoring, alerting and remedial action
  • Problem handling and resolution

Marketing and Promoting Courses

Effective marketing and promoting of courses is essential through the use of appropriate “routes to market” including such activities as hot, warm and cold-calling prospects.

Services include:

  • Preparation and delivery of sales and service presentations
  • Customer and internal department visits
  • Writing fully-costed training proposals, RFIs and RFPs
  • Development of course information packs
  • Promoting of courses and education programmes
  • Marketing of new systems and procedures linked to a change programme

Course Preparation and Delivery Capability

It is important to ensure the right courses (Instructor-led and eLearning) are developed and/or readily available for the customer and/or internal workforce, from the right experts at the right time in the right place. 

Services include:

  • Defining course requirements and content
  • Course catalogue rationalisation
  • Course calendar planning
  • Instructor allocation and rotation
  • Design and development of courses
  • Sourcing of external training facilities

Instructor Preparation

It is essential to prepare the instructor with an appropriate level of knowledge to impart to the students in an informative and stimulating way, while also effectively controlling the classroom and ensuring that the students gain the most from the learning experience.

Services include:

  • Course delivery readiness
  • Delivering presentation skills workshops
  • Field experience and shadowing rotation

Course Sourcing

It is important to ensure the right courses (Instructor-led and eLearning) are sourced from 3rd-party suppliers who offer 1st-class levels of support, assistance and value; an extensive course catalogue with depth and breadth of courses; have excellent training facilities and the flexibility to deliver courses on-site. 

 Services include:

  • Defining course (Instructor-led and eLearning) selection criteria
  • Acquisition of 3rd-party courses
  • Defining Service Level Agreements (SLAs)
  • Negotiating contracts with external training organisations

Capability & Effectiveness Enhancement

CEE Change is the training success framework that focuses on enhancing the capability of the Workforce through effective learning which enables your Organisation to satisfy your Market’s demand and achieve greater success, growth and profitability.  CEE stands for Capability and Effectiveness Enhancement.

Services include:

  • Job role definition
  • Management by Objectives (MbOs) alignment
  • Skills Gap Assessment (SGA)
  • Training Needs Analysis (TNA)
  • Individual Training Plan (ITP) preparation
  • Environmental quality assurance

 

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“Education is a lifelong experience. Experience is a lifelong education. Education plus experience equals expertise.”

- Michael Bugeja